There is a very important and distinct difference between changing something that currently exists, and creating something that has never before existed.
Changing something that has existed before fundamentally allows for the “reality” of things that were true in the past to be present in whatever it is you’re trying to change.
Want to change the culture of your organization? Changing it means that you will bring parts of your organizational history, and your current organizational climate with you into the future. That might be good. But it might also be incredibly limiting. Change borrows from the past.
Creating something new, by its very definition, is to create something that has never been seen before. It is a point of view that asserts that anything is, in fact, possible. It is a whole new way of thinking about the current situation, and about what is possible in the future.
This all sounds great. But how do you teach this mindset? How do you teach people to purposefully forget what has worked before?
What would your organization, your business, or your life look like if you were able to think and act more improvisationally? That’s not to say that you just make things up without any regard for plans, schedules or consequences. The improvisational mindset is a way of thinking about work and creativity that asks us to forget about what has worked and not worked in the past and create something entirely new.
Sound impossible? It isn’t.
In fact, it’s so possible that companies all over the US and the world are practicing the Improv Mindset as part of customer service and sales training. The result? Ten’s of millions of dollars in reduced customer churn. Increased employee engagement. Happier customers, happier employees, revenues up, costs down.
Check out this article for more information. And, when you are ready, give me a call or shoot me and email and find out about how the work that I do can transform you and your company (even if you are a one-person company).